TrioBet Bookmaker is a Baltic facing bookmaker licensed out of Malta. They offer a bookie, live betting, a casino and a poker room.
A red, white and grey theme is used, and TrioBet include a background of a football match for their home screen. On the left hand side of the page, there is a search bar and a drop down menu where customers can filter events by starting time. The list of sports can be found beneath and in the centre of the page are odds for live fixtures and the most popular markets. On the right hand side of the page is the ‘betting basket’ (bet slip). When selecting an event, there is an unnecessary requirement to click ‘view selection’. If a punter has looked at numerous sports/leagues, then to remove them from the centre screen, they would have to manually click on the ‘clear selection’ button. This makes things slightly confusing and time consuming.
TrioBet Bookmaker provides statistics to accompany their odds. By each fixture is a bar chart icon which when clicked, produces a new window with a range of data for analysis. Powered by Betradar, customers are able to access a variety of different statistics and trends which help them make more informed betting choices.
Like most firms nowadays, TrioBet offer a mobile version of their website for customers on the move. Their web app is automatically loaded when visiting the website from a handheld device, and gives users access to all areas of the bookmaker, live betting and the casino. It is not particularly flashy, but is easy to navigate around and intuitive.
The website can be viewed in English, Estonian, Latvian, Lithuanian and Russian.
TrioBet focus mainly on four sports – football, tennis, basketball and ice hockey, and although there are odds for another 11 events, they are sparsely populated with fixtures.
Football is by far and away the most popular sport on TrioBet and in total there are games from 35 different countries covered, with a number of South American countries as well as the majority of the European leagues. The English fare goes as low The Conference and most of the major footballing nations have the top four leagues covered. For English Premier League games, there are typically around 60-70 additional bet types on top off the 1X2 prices, which is reasonable enough.
Tennis matches only have a limited number of additional markets, with the ATP Miami match between Andy Murray v Tomas Berdych having just 4 additional bet types on top of the win market; 1st set winner, most games won, set betting and total games. As the tournament is fairly large and the match is at an advanced stage, it is disappointing that bettors don’t have more options.
Odds can be found for basketball matches from 11 countries around the globe, with international competitions and the Euro league also priced up. Top leagues such as the NBA in the USA have round 8 extra bets per match. These include handicaps, total points and player specials etc.
Ice hockey betting covers 13 countries and international tournaments and the elite leagues such as the NHL have around 18 extra bet types per match which is fair.
There are limited markets for sports such as bandy, boxing, floorball and curling.
Odds competitiveness is determined by the total book percentage. The total book percentage is calculated by converting all odds in an event into percentages and adding them together. It is in the punters interest to see the total book percentage as close to 100% as possible – this means that the bookmaker would have no inbuilt profit margin.
The football odds are uncompetitive. For instance, in the English Premier League, the matches work to 107-107.5% books. The top European bookmakers such as BetVictor and Bet365 compile their prices to 102.5-103.5%, while the majority of firms sit in the 104.5-106% range. Dropping down a league and the odds for the English Championship games are even less generous, working to 110.5%.
Tennis matches come out at 106.5-107% which is okay, but again less competitive than the industry average. The moneyline for the NBA basketball matches is more generous, with the books working to 104.5-105%, but the ice hockey is a little higher at 107.3%.
TrioBet Bookmaker do offer customers some customers a first deposit bonus, although it is not widely advertised on the website. Customers can receive a 100% matched deposit up to a maximum of €50. The bonus must be wagered 3 times in the bookmaker on trebles or bigger with each selection required to be 4/51.80-1250.80-1.250.80 or bigger. Only new users in Estonia, Latvia and Lithuania are eligible for the bonus which is disappointing, although with quite strict terms regarding the rollover requirements (trebles and above), it is in reality, probably quite difficult to profit from the bonus anyway.
The customer support is all web-based – an increasing trend with newer online bookmakers. There are several email addresses for users to use depending on their language and query:
firstname.lastname@example.org- all questions in English: Monday-Wednesday 9:00-22:00, Thursday – Sunday 11:00 – 20:00 (CET)
email@example.com – all questions in Russian: Open Monday-Friday 09:00-18:00 CET.
firstname.lastname@example.org -all questions in Latvian. Open Monday-Sunday 11:00-20:00 CET.
email@example.com -all questions in Lithuanian. Open Monday-Friday 10:00-19:00 CET.
There is also a contact form which can be accessed through the ‘support’ page, and a live chat function which is manned Monday-Wednesday 9:00-22:00 and Thursday-Sunday 11:00-20:00. It would make sense to have longer open hours towards the weekend when there is more sport and punters gamble more.
Unfortunately, TrioBet Bookmaker doesn’t score too highly in many areas. Their odds are not particularly competitive, their bonus is only available to a limited number of customers, and their website can be frustrating at times.